What is the procedure for orders damaged in transit?

AccelPay Customer Support will request a photo of the product from the customer, as well as the box and packing material. This will help our team assess the damage and discuss packaging with the retail partner if applicable.
Unless there is an obvious packaging issue, AccelPay will bill the brand for damaged item coverage. This will be added to monthly billing. This is noted within your AccelPay contract.
AccelPay will communicate the damage to the retailer and request a replacement is sent out within 2 business days. The brand has the option to cover expedited shipping for customers.

Our retailer partners are experts at packaging alcohol orders and follow our standards for packaging. If an order is damaged in transit, we use the following process to resolve the issue and ensure the order is delivered to the customer.