This article outlines each billing type and what to expect for each charge, giving you clear insight into how your AccelPay account is managed.
As a valued brand on the AccelPay platform, it's important to understand the different billing scenarios you may encounter.
1. Implementation Fee
The Implementation Fee is a one-time charge to get your brand up and running on the AccelPay platform. This initial setup ensures seamless integration, so you can begin selling with confidence.
2. Monthly Subscription Fee
Each month, AccelPay issues a Monthly Fee for your subscription to the platform. This fee allows you to access all AccelPay tools and services.
3. Brand Billing
Brand Billing is a monthly invoice that includes any shipping differences and discounts offered to your customers that are not covered by retailers for orders fulfilled that month.
4. Merch/Self-Fulfill Payments
For brands with self-fulfill or merch programs, Merch/Self-Fulfill Payments are issued monthly. This payment is the amount your brand has earned for orders you’ve fulfilled independently. Additionally, these payments are adjusted to deduct any brand billing charges, streamlining your billing.
5. Rectifications and Refunds
Rectifications and Refunds are periodic charges based on scenarios where customer satisfaction is addressed through refunds or adjustments. These situations include instances where orders are lost or damaged in transit. [Learn more about rectifications and refunds in our Knowledge Center article.]
6. Payment Requirements
To ensure seamless billing, all invoices are automatically charged to the credit card on file. For your convenience and to prevent any service interruptions, a valid credit card must be on file at all times.
Final Thoughts
AccelPay’s structured billing approach keeps your brand’s finances clear and predictable. If you have questions about any specific charges, our accounting team is here to help at accounting@accelpay.io. Thank you for choosing AccelPay, and we look forward to supporting your brand’s success!