---
title: Support Processes & Protocols
description: Order cancellation, Discount not applied / partial refund situation, Gift note addition, Address change, Delayed orders, Mispacked orders, Damaged orders, Missing in transit, Returned to sender, Pre-Orders, Expedited Shipping
---

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# Support Processes & Protocols

## Order cancellation, Discount not applied / partial refund situation, Gift note addition, Address change, Delayed orders, Mispacked orders, Damaged orders, Missing in transit, Returned to sender, Pre-Orders, Expedited Shipping

Please see our AccelPay Support Processes & Protocols Document [linked here.](https://drive.google.com/file/d/1Sk-b7J3YGKjozYCEgGd-DF8H5_j7bQnR/view?usp=sharing)

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